Call us on 01225 823367
Or call us on 01225 823333
Or call us on 01225 823333
Or call us on 01225 823333

why book direct?

Best rates guaranteed

Complimentary full English breakfast 

Complimentary valet parking subject to availability

Flexible cancellation period of three days prior, instead of seven

Complimentary early check-in and late check-out, subject to availability on day of arrival and departure respectively
(Charges apply if booked in advance)



Spa Facilities

Spa Etiquette

The Spa is a tranquil haven so please leave your mobile phone behind.

Arrival Time

Please arrive 15 minutes before your appointment as there are a few forms to fill out first. If you are late then this will shorten the time for your treatment. 

What to Wear

The essentials – robes, flip flops, towels and lockers - are provided for all guests. Hotel guests are also welcome to change in the privacy of your hotel room and arrive in your robe and slippers if you prefer.

Some guests choose to wear swimming costumes for treatments, some their underwear, it’s totally up to you. Alternatively, we will provide you with disposable underwear.

Cancellation Policy

We request a 48-hour notice period when cancelling or rescheduling your treatment(s) to avoid any cancellation charges. In the unfortunate event that you have to cancel or postpone your confirmed booking within a 48-hour notice period, the hotel reserves the right to charge the full amount. The hotel will at all times endeavour to avoid cancellation fees becoming necessary by re-selling the treatment room slot.

Age Requirements

Children 15 years and under may use the pool during school holidays only (please check applicable dates) between 9am to 10am and 4pm to 5pm daily subject to availability. Outside of these times, The Spa & Bath House is for our adult guests, members and children aged 16 and over.

Due to limited capacity, children places are required to be booked in advance on a first come, first served basis with our spa reception team. Spaces are subject to availability and offered on a first come, first serve basis.

Advisory Medical Note

Please note that the heat and hydrotherapy experiences are not appropriate for during pregnancy or if under medical supervision. (During the restricted swimming times for children, during the school holidays only, children 15 years and under are NOT permitted to use the heat and hydrotherapy facilities, access is to the main pool only).

If you are undergoing medical treatment or think you may be pregnant, please let one of the team know at the time of your visit.

Please note that certain treatments are suitable from the second trimester only.

Please contact the spa team for more information.

Important Note

The Relaxation Pool and Vitality Pool are operated under strict water hygiene parameters involving small quantities of chemicals such as chlorine which could cause irritation to sensitive skin.

To book treatments or find out more, call to speak to a member of our spa team, 01225 823367.