The Spa is a tranquil haven so please leave your mobile phone behind.
Please arrive 15 minutes before your appointment as there are a few forms to fill out first. If you are late then this time will be deducted from your therapy time.
The essentials – robes, flip flops, towels and lockers are provided for all guests but you are also welcome to change in the privacy of your hotel room and arrive in your robe and slippers.
Some guests choose to wear swimming costumes for treatments, but you can also come in your underwear, it’s totally up to you. Alternatively, we will provide you with disposable underwear.
Please allow 24 hours for cancelling or rescheduling treatments to avoid charges. For Day Retreats we require 48 hours cancellation or rescheduling notice.
Non-arrivals or late cancellations will be charged the full price of the treatment.
Children aged between 12 and 16 are allowed to use the 12-meter relaxation pool when accompanied by an adult.
30 minute facials and nail treatments are available to children aged between 12 and 16 years of age, when accompanied by an adult.
Children under 12 are NOT permitted to use the Spa.
Please note that the heat and hydrotherapy experiences are not appropriate for guests under 16, during pregnancy or if under medical supervision.
If you are undergoing medical treatment or think you may be pregnant, please let one of the team know at the time of your visit.
Please note that certain treatments are suitable from the second trimester only.
Please contact the Spa team for more information.
The Relaxation Pool and Vitality Pool are operated under strict water hygiene parameters involving small quantities of chemicals such as chlorine which could cause irritation to sensitive skin.