Just as there is not one single factor that makes our hotel so special, it’s not one person alone that makes us such an exceptional five-star destination. It’s our people, the remarkable, professional and dedicated group that together make The Royal Crescent Hotel & Spa experience so spectacular. So, without further ado, introducing...

Lorraine Jarvie - General Manager

Lorraine has 30 years of industry experience, having worked in notable organisations including Macdonald Hotels & Resorts, Malmaison & Hotel du Vin. Lorraine takes a vested interest in the experience of every single guest who walks through our doors, and you are very likely to see her out and about around the hotel during your stay! Lorraine is totally committed to maintaining and developing strong teams, as she knows from experience that customer service excellence begins and ends with happy, motivated and well-trained staff. 

Mike Ogden - Deputy General Manager

As Deputy General Manager, Mike applies his passionate and dedicated nature, along with 11 years of hospitality experience, to ensure that the needs of every guest are met and exceeded, creating lasting memories. Mike works alongside the rest of the team to secure the smooth-running of operations, maintaining a seamless journey for guests as they meet and interact with different departments.

Lily Gaspar - Front of House Manager

With a family background in the hotel industry, the art of hospitality runs through Lily’s veins. Lily joins us from a prestigious background at Brown's Hotel and The Lanesborough in London, and brings with her a wealth of experience in delivering exceptional customer service. Everything Lily does is geared towards designing the ideal experience for each and every guest, from personally inspecting every guest’s room before their arrival, to training her team to maintain the highest possible service standards.

Mark Hanks - Head Concierge


Mark started working at The RCH in 1987 as a porter for a holiday job but quickly realised that he had a talent and passion for his post. His meticulous attention to detail and guest satisfaction saw him promoted until he eventually became Head Concierge. Mark's concierge team follow his ethos to ensure guests expectations are exceeded at every opportunity. Mark is also a longstanding member of The Golden Keys Society.

Gerry Paddock - Deputy Head Concierge


Gerry has been a part of the hotel concierge team for nearly 20 years. He is spoken of affectionately by many regular guests as his charm and sense of humour are often a welcome relief at the end of a long journey to the hotel. Having built up a vast amount of knowledge of the local area, Gerry is always delighted to use his experience to help guests make the most out of a visit to the hotel, the city and the surrounding areas.

Holly Joubert - Spa Manager

Holly’s passion for health and well-being has seen her exclusively dedicate her career so far to the industry. Holly achieved an NVQ in Beauty Therapy, undertook weeks of Ayurvedic and Holistic Therapies training, then continued to grow her skills across different areas over fourteen years, working her way up from Therapist to Spa Manager. Holly continually strives to uphold the Spa and Bath House’s high standards, whilst ensuring an optimal experience for guests and staff alike.

Martin Blake - Head Chef

Martin joined the RCH Team in 2021, bringing with him over 12 years of experience at some of the South West’s best hotels and restaurants including Bath Priory, Homewood Park and The Manor House (where the restaurant team achieved a Michelin Star in 2016). Martin’s culinary prowess has seen him win awards including Chef vs Chef Silver (2013 & 2015) and Gold (2014), and Somerset Best Chef 2014. Martin was also a South West Chef of the Year Finalist in 2016 and 2017. Here at The RCH, Martin and his team focus on creating classic modern British dishes, which are clean, elegant - and executed perfectly.

Anthony Rizzo - Food & Beverage Services Manager

Originating from Provence, France Anthony studied Hospitality for five years before graduating and moving to the UK in 2006. Anthony joined The RCH in 2009 and has worked with his team to ensure an attentive yet discreet service is offered to our guests at all times. Anthony is very passionate about what he does and inspires his younger team members with his enthusiastic approach to guest care and attention.

Jean-Marc Leitao - Head Sommelier


Jean-Marc Leitao is an expert in his field but what really makes him stand out is his ability to transform an evening dinner into a truly memorable dining experience. Over the years his infectious passion for wine has converted non-wine lovers into connoisseurs. Jean-Marc is not afraid to broaden his horizons and believes that some of the best wines of the moment come from some of the most unlikely regions of the world. 

Suzanne Avery - Executive Head Housekeeper


Suzanne joined The RCH team in November 2016 and brings with her a wealth of experience having worked at another local five-star hotel for 10 years. Suzanne shares her experience and knowledge with her team to ensure that all areas of the hotel are maintained to the highest possible standards. Suzanne believes that attention to detail in guests suites and rooms make a big difference to the overall experience of the hotel.

Bob Park - Maintenance Manager


Bob joined The RCH in the late 1980’s and has experienced the hotel going from strength to strength over the years. Bob and his team work hard to keep the hotel and spa in five-star condition, particularly since the hotel's extensive refurbishment in 2014, when all rooms, suites and public spaces were fully transformed to exceed their former glory.

Emma Henderson - Events Manager

Emma joined the RCH Team in 2016 and is delighted to be taking all she has learned over the last few years into the role of Events Manager. Her background being academic, Emma comes with a Masters Degree in Events Management to back up her experience and is on hand for all stages of your Event. Whether it is a residential conference, a wedding or a family celebration, Emma will ensure that your event will be one to remember!

Mary Stringer - Marketing Manager

Mary joined The RCH in 2018 and has been vigorously applying her creative nature and ten years’ marketing & PR experience to the role. Mary is passionate about telling the stories of this beautiful and unusual destination, demonstrating how it really is "So much more than a hotel", as our slogan promises. When she isn't planning press visits, email newsletters and social media campaigns, Mary can often be found checking up on our resident hedgehogs.