Spa Receptionist

Do you have excellent customer service skills and attention to detail? Would you like to join a prestigious 5 red-star hotel where you can earn a share of the monthly discretionary service charge in addition to your salary?

The Royal Crescent Hotel & Spa are seeking a new Receptionist to join their award-winning Spa.

We are looking for someone who has excellent interpersonal skills to ensure that guests have the very best experience during their visit to the spa. Experience of spas and knowledge of booking systems would be an advantage, although full training will be provided. 

Your main responsibilities will be as follows:

• To greet guests in a warm, friendly and professional manner
• To show visitors and guests around the facilities as required
• To record guest details and input onto the system - experience with Premier would be advantageous
• To liaise with all departments regarding guest requirements ensuring all requests are handled promptly
• To accept and process payments
• To make reservations if required
• To handle all incoming telephone calls and emails in a prompt manner
• To work closely with other team members to ensure a unique guest experience

This is a full time position of 40 hours per week, which will involve frequent weekend work.

Please email helen.griffiths@royalcrescent.co.uk with a CV and covering letter.