+44 (0) 1225 823333

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Spa Facilities

Spa Facilities:
12-metre heated relaxation pool
Hot and tepid tubs
Steam Room
Fitness Room with the latest Technogym equipment
Power Plate
Six treatment rooms offering luxury treatments by ESPA, Bath Spa Skincare and CND Nails
An extensive range of retail products including ESPA, Bath Spa Skincare, Skinade & Jessica Nail Varnishes

Treatments are available daily 9.00am to 7.00pm

Spa use Monday to Friday 7.00am to 9.00pm

Saturday, Sunday and Bank Holidays 8.00am to 8.00pm

Spa Etiquette
Our Spa environment is one of tranquility and relaxation. Please respect other guests’ right to privacy and serenity by not using your mobile phone within the Spa. The Spa is a non-smoking environment.

Arrival Time
We ask that you arrive 15 minutes prior to your appointment in order to complete our medical questionnaire. Please note that if you arrive late to your treatment, this time will be deducted from your therapy time.

What to Wear
Robes, flip flops, towels and lockers are provided for all guests. Hotel guests may prefer to change in their rooms and arrive to the spa in their robes.
For treatments, most guests choose to wear their swimming costumes. However, if your swimming costume is wet at the time of your treatment you may find it more comfortable to wear your underwear under your robe. Alternately, we will provide you with disposable underwear.

Cancellation Policy
Please allow 24 hours for cancelling or rescheduling of your treatments to avoid cancellation charges. Failure to arrive for your reservation will result in a 100% charge being levied. Please allow 48 hours for cancelling or rescheduling of your Day Retreats to avoid cancellation charges. Failure to arrive for your reservation will result in a 100% charge being levied.

Age Requirements
Children aged 12 to 16 years-old are allowed to use the 12 metre relaxation pool only when accompanied by an adult. Thirty-minute facials and nail treatments are available to children over 12 years and under 16 only when accompanied by an adult. Children under 12 years of age are NOT permitted to use the Spa.

Advisory Medical Note
Please note that the heat and the hydrotherapy experiences are not appropriate for guests under 16 years of age, during pregnancy or if under medical supervision. If you are undergoing medical treatment or think that you may be pregnant please advise at the time of your visit. Please note that certain treatments are suitable from the second trimester only. Please contact the spa team for more information.

Important Note
The relaxation pool and tubs are operated under strict water hygiene parameters involving small quantities of chemicals such as chlorine. The presence of the carefully controlled chlorine and ph. levels may however results in irritation to people with sensitive skin.

To book any treatments or to find out more please email the Spa or give us a call on 01225 823367.

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